MinaLima Reviews

I’m happy with it. It feels well made and like good quality overall, which is exactly what I was hoping for

I ordered a print from minalima.com recently, and overall I’m happy with how everything turned out. It arrived in good condition, with no damage or weird packaging issues, which I always appreciate when ordering prints online. The quality is definitely nice in person, and it has that kind of special, well-made feel that makes it seem like a treat rather than just another random piece of wall art. That said, I do think some of the items on the site are a bit on the pricey side for what they are, so it’s probably not somewhere I’d buy from all the time. But for this purchase, I’m glad I went for it and I’m happy with what I got.

I ordered from minalima.com and the items themselves were totally fine, nice actually, no complaints there. The only thing was I had a delivery question and I kind of expected a quicker answer, but it took a few days before I got a proper reply, so I was checking my inbox and wondering if I should follow up, that sort of thing.

The person who eventually replied was polite, which I appreciated, and it wasn’t some awful experience or anything dramatic. I just felt like I had to nudge a bit more than I wanted to, and when you’re waiting on an order it makes the whole thing feel less easy. Nice products, service was okay, so yeah, 3 stars feels about right

It got here faster than I was expecting. Everything was fine, no problems with the delivery. So yeah

I was hoping the artwork would look nice in person, but it turned out even better than I expected. The designs are really beautiful, everything shipped without any issues, and I’m super happy with my purchase.

My order showed up packed really well, and I definitely had a good feeling opening it. Everything felt safe and looked really lovely. I don’t know, there was just kind of a lot of paper inside, maybe more than needed, but overall it was really nice.

I wish I didn’t have to write this, because I’ve been a huge fan of MinaLima’s work for years. But after this experience, I honestly feel heartbroken and completely let down.

I paid a significant amount of money—especially with the exchange rate and international shipping to Australia—for a signed and personalised copy of The Magic of MinaLima. I already owned the book; what I was buying was something special, meaningful, and personal. What I received was a book with two scribbled signatures and a printed sticker of my name stuck inside—something I easily could’ve made myself. There was no personalisation, no message, no real care. It felt mass-produced and cold.

I emailed them to explain my disappointment and received a generic response pointing to the website fine print. So I followed up—this time sharing the full context. I told them how I’d stayed up until 2am trying to order it, how their website kept glitching, how I was recovering from a spinal injury, facing major surgery, and dealing with major depression—and that this book was something I’d been looking forward to during an extremely dark time.

They didn’t even respond.

That silence was more hurtful than the product itself. I wasn’t asking for a refund or a replacement or anything—just an acknowledgement that they could do better and some basic human decency would have been fine. Something personal, from a company that sells personal.

For a studio that trades on magic and emotion, this experience was cold, impersonal and hollow. If you’re going to sell “personalised” items at a premium, you should care about the fans that are buying them. This was more than a bad purchase. It left me feeling invalidated by a brand I truly admired and it’s hard to describe how alienating that is, especially from a studio whose entire brand is about wonder and magic.

This was more than just a bad purchase. It left me feeling dismissed, invalidated, and completely disillusioned with a brand I used to love. They really let me down—and then hid behind “time restraints” while cashing in on the emotional connection people have with their work. Fans deserve better than this.